Privacy Policy
LOREM SOLEA S.L. declares its respect for and compliance with the provisions set forth in Regulation (EU) 2016/679 (GDPR), Law 3/2018 (LOPDGDD), and Law 34/2002 on Information Society Services and Electronic Commerce, confirming that all technical measures have been established to prevent loss, misuse, alteration, unauthorized access, and theft of documents containing personal data. However, users should be aware that online security measures are not impenetrable, and data breaches may occur due to fraudulent actions by third parties.
We also inform you that the data you provide through the website will be processed in accordance with the personal data processing activity register owned by LOREM SOLEA S.L., and will be under the company’s responsibility. This data will be handled confidentially and exclusively by LOREM SOLEA S.L.
Data collection will be carried out through the completion of the forms in the different sections of the website. By clicking the “submit” button and accepting the legal notice of the corresponding form, the user consents and agrees that their data will be included in the company’s database, processed according to the record of processing activities, and used for commercial purposes and information sending. Additionally, résumés may be collected to fill potential job vacancies.
Thus, this legal notice includes personal data that may be collected and processed through various communication channels used by LOREM SOLEA S.L. (https://www.glowbeautybanus.com/, email, and phone). All notifications and messages between users and LOREM SOLEA S.L. are considered delivered for all purposes and intents when sent by any of the aforementioned means.
Furthermore, unless otherwise stated, responses to personal questions in various forms are voluntary, and failure to answer such questions will not affect the services requested. Incomplete completion of fields marked as mandatory or providing incorrect data will prevent LOREM SOLEA S.L. from providing the requested services.
We inform you that you can exercise your rights to access, rectify, delete, object to, request erasure, restrict, and transfer your personal data by sending an email to dpd@glowclub.es in accordance with the provisions of applicable law.
Booking Terms and Cancellation Policy
Making a booking implies the client’s agreement with the following terms:
Changes and cancellations: Any change or cancellation must be notified at least 24 hours before the scheduled appointment. After this period or in case of no-show, 50% of the cost of the booked treatment(s) will be charged. Additionally, in the event of three consecutive cancellations, 50% of the cost of the booked treatment(s) will also be charged.
Delays: In case of the client’s late arrival, the treatment time will be shortened. If the service does not allow this, the appointment will be canceled and the cancellation policy will apply.
Notice: To request a change or cancellation of a booking, the client must notify us by phone or WhatsApp at +34637717810. The booking will not be considered final until it is accepted and confirmed by Glow Beauty.
Deposit refund and usage: If the client cancels or changes their appointment more than 24 hours in advance, they can use the deposit towards other services or request a refund. This refund will be the deposit amount minus the fee charged by Stripe (the online booking company).
Return Policy: The return period for products is 14 calendar days from the date of purchase. Products must be returned sealed and in perfect condition. Returns made after 14 calendar days from the date of purchase will be rejected. The amount paid for the product will be refunded using the same payment method used for the purchase, and a proof of purchase must be provided.
Data Collection Clause in the Contact Form
In order to fulfill the obligations arising from Regulation (EU) 2016/679, LOREM SOLEA S.L. informs you that by checking this box, you give your consent for your personal data to be included in the personal data files of LOREM SOLEA S.L. for the provision of the company’s services and for commercial prospecting purposes.
The entity responsible for the mentioned file is LOREM SOLEA S.L., with the email address dpd@glowclub.es, where you can send a message marked “Data Protection” to exercise your rights of access, rectification, cancellation, erasure, restriction, portability, and objection.
LOPD Clause
In accordance with the provisions of Regulation (EU) 2016/679, we inform you that the data provided will be included in a file owned by LOREM SOLEA S.L., once you give your consent to do so.
We inform you of your right to access, rectify, cancel, restrict, erase, port, and object to the processing of your personal data by sending an email to dpd@glowclub.es
Terms and Conditions for Gift Certificates and Gifts
• 12 months from the date of purchase.
• Booking is subject to availability of services at Glow Beauty Puerto Banús.
• Bookings must be made at least 24 hours in advance.
• Cancellations made less than 24 hours in advance will be considered as service rendered.
• In case of client delay, the treatment time will be shortened. If the service does not allow this, the appointment will be canceled according to the cancellation policy.
• For more information, please contact +34637717810.